Wetsuit Warranty Exclusions

There is no warranty for products that have been repaired before consulting with TSBW

WETSUITS NOT COVERED UNDER WARRANTY:

Wetsuits that have been altered in any way or repaired elsewhere

Damage caused by excessive exposure to sunlight

Damage caused by fin chop, Velcro, leg ropes, rocks, gravel or security tags

Damage caused by anything other than defects in the materials or the workmanship

Damage caused by improper handling or storage

Damage caused to wetsuits that have not been properly cared for

Failure to follow the instructions provided with the product

Damage caused by fingernails

Wetsuits that are samples, factory seconds or second hand

Wetsuits that have been used in commercial environments such as rental or instructing

Wetsuits that are clearly well worn and should be retired, or are showing symptoms such as cracked or dry neoprene

Wetsuits that were purchased more than 12 months ago

Damage caused from the Velcro located on the neck seal

Wetsuits without a valid receipt or proof of purchase

 

Wetsuit return or exchange? Please contact us at  warranty@tsbw.com.au

To make a warranty claim

To make a warranty claim please contact our team at warranty@tsbw.com.au with your:

1. Original invoice or order number
2. The product you purchased
3. Images of the issue
4. Description of the issue

One of our customer service staff members will assess the claim and get in contact with you. Do NOT return products to The Surfboard Warehouse until your claim has been approved or you have been advised to do so by our customer service team.