Wetsuit Warranty Exclusions
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There is no warranty for products that have been repaired before consulting with TSBW
WETSUITS NOT COVERED UNDER WARRANTY:
| Wetsuits that have been altered in any way or repaired elsewhere |
| Damage caused by excessive exposure to sunlight |
| Damage caused by fin chop, Velcro, leg ropes, rocks, gravel or security tags |
| Damage caused by anything other than defects in the materials or the workmanship |
| Damage caused by improper handling or storage |
| Damage caused to wetsuits that have not been properly cared for |
| Failure to follow the instructions provided with the product |
| Damage caused by fingernails |
| Wetsuits that are samples, factory seconds or second hand |
| Wetsuits that have been used in commercial environments such as rental or instructing |
| Wetsuits that are clearly well worn and should be retired, or are showing symptoms such as cracked or dry neoprene |
| Wetsuits that were purchased more than 12 months ago |
| Damage caused from the Velcro located on the neck seal |
| Wetsuits without a valid receipt or proof of purchase |
Wetsuit return or exchange? Please contact us at warranty@tsbw.com.au
To make a warranty claim
To make a warranty claim please contact our team at warranty@tsbw.com.au with your:
- Original invoice or order number
- The product you purchased
- Images of the issue
- Description of the issue
One of our customer service staff members will assess the claim and get in contact with you. Do NOT return products to The Surfboard Warehouse until your claim has been approved or you have been advised to do so by our customer service team.