Returns and Refunds Policy

At The Surfboard Warehouse, we are dedicated to providing high-quality products and ensuring an excellent shopping experience. Please carefully review this policy before making a purchase to understand your rights and our processes under New Zealand Consumer Law.

General Policy

• Change of Mind
  We do not offer refunds, exchanges, or store credits for change-of-mind purchases. This includes situations where the item is no longer required, the wrong item was selected, or you decide you no longer want the product after purchase. Please take the time to carefully consider your selection before completing your purchase.

• Sale Items
  All sale items are final sale and are not eligible for refunds or exchanges. However, in some cases, we may offer a store credit at our discretion after reviewing the product. Store credit will only apply in specific circumstances and is not offered for change of mind.

Consumer Guarantees and Faulty Products

Under New Zealand Consumer Law, you are entitled to a remedy if a product is faulty, defective, or not fit for its intended purpose. If your item has a fault or issue, we will work with you to resolve the problem, which may include:

• Repairing the product.
• Replacing the product with the same or a similar item.
• Providing a refund if the fault cannot be resolved.

To lodge a claim, please contact us within 10 business days of receiving your order. Include your proof of purchase and, if possible, photos of the issue to help us process your claim quickly.

Warranty Claims

Some products are covered under a manufacturer’s warranty. For warranty claims, please refer to the specific terms provided with the product. Proof of purchase is required, and the claim will be assessed according to the warranty conditions.

Additional Information

• Products must be returned in their original, unused condition, unless the issue relates to a manufacturing fault.
• Customers are responsible for return shipping costs unless the product is faulty or incorrectly supplied.
• Approved refunds (if applicable) will be processed to the original payment method and may take up to 7 business days to appear in your accoun